ITCRS technicians can monitor the operation and proformance of each computer in your entire network infrastructure. |
Any alerts received from your system will be quickly analyized and a soluation implemented
by remote login access. |
One of our Systems Administrators will configure each one of your computers to perform at its maximum operating efficiency. |
A smooth runing, problem free network makes everyone happy, and increases productivity. |
Satisfaction Guaranteed.
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Remote Online Technical Support
Managed Network Services
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Technical Support Personnel
ITCRS maintains an extensive database of skilled IT professionals. These men and women possess a diversity of IT skills and credentials e.g. college degrees, technical school degrees, IT certifications, and have proven hands on industry experience.
Many of the IT professionals that we staff enjoy high levels of expertise in numerous specific applications and platforms. This enables ITCRS to select the very best technicians in order to troubleshoot and resolve any network, server, desktop, hardware or software problems that frequently occur on today’s business computer systems.
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Remote Online Technical Support
ITCRS offers two types of online technical support options - Proactive and Reactive
Proactive Online Monitoring and Technical Support
Recent advancements in remote monitoring technology have brought a new era in managing and administrating an IT infrastructure. Whether it’s a single home computer, a small business local area network, or a large, complex, wide area network, ITCRS can effectively monitor and administrate your system.
By remote monitoring and administration, we can prevent most problems from occurring on your system. We can configure your system to deliver maximum efficiency in networking structure, application computing, and all internet based functions.
How it Works
One of our Certified Systems Administrators will thoroughly evaluate your IT infrastructure. They will identify the number of computers and devices that require monitoring in order to ensure peak system stability.
As soon as the evaluation has been completed, the Administrator will download the configured software so as to monitor all components on your network. This would include all servers, routers, switches, PC workstations, and connected peripheral devices.
Strategic monitoring points are then set and the alert messaging service activated. In addition, each computer on the network infrastructure is configured to perform at maximum operating efficiency.
Monitoring will remain active 24 hours a day on all powered network components. If a computer or connected peripheral is turned off, it cannot be monitored during that time. Should a problem be detected at any point, an alert will immediately be forwarded to our technical support desk where the message would be analyzed, and a solution determined.
One of our technical specialists would then remotely logon to your system, perform the necessary maintenance, and resolve the issue.
Referenced below is a list of common monitoring scripts:
1. Monitored for penetration of viruses, spyware, emailware, and other maliciousware.
2. Monitored for unauthorized file or system access by assigned network users.
3. Monitored for malicious system penetration by hackers, or assigned network users.
4. Monitored for efficient memory management and hard disk data storage.
5. Monitored for potential hardware device malfunctions or failures.
6. Monitoring of event logs scanning for errors to prevent a system or application crash.
7. Monitored for server, workstations, databases, and full system backups.
8. Monitored for the patch management.
9. Monitored for generating weekly and monthly reports.
10. Monitored for optimum system performance.
Reactive Online Technical Support
We invite your emails should you have any questions about our services or need any additional information.
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